What is “remote-support”? Have you ever wanted something fixed without having to leave your home or office and without having a technician come out on-site? Well, we’ve got a solution for that too. Using some special software, we can log into your computer from our office and see everything on-screen that you can see. Pretty awesome right? This way when a problem occurs, you can just tell us to log in and review the problem as it’s happening. This includes:

• - Computer troubles
• - Non-responsive programs or program crashes
• - Tutoring/consultation
• - Virus, malware & scareware assessment

So how much does remote support cost? Our standard hourly rate for remote services is simply $65/hour and we bill in 15-minute increments. From our experience, we can tell you that most problems can be solved within 15-30 minutes. If you have any questions or would like an estimate for how much something costs, feel free to contact our office or send us an email. Likewise, you may also click the button below to schedule an appointment if you’re ready to go.

Here’s how to start a remote appointment

• 1. Schedule an appointment (call 805.643.4375 or click the green button below)
• 2. Click on the Windows icon to download the software (or “run” if prompted)
• 3. Find the downloaded file on your computer and double-click it to run
• 4. After clicking “next” a few times, your User ID and Password will appear
• 5. Call 805.643.4375 and ask for a technician to “log into your PC”
• 6. Give the technician your User ID and Password

click icon to download

Here’s how to start a remote appointment

• 1. Schedule an appointment (call 805.643.4375 or click green button below)
• 2. Click on the Apple icon to download the software
• 3. Locate the “TeamViewerQS.dmg” file in your downloads folder and open it
• 4. Your User ID and Password will appear
• 5. Call 805.643.4375 and ask for a technician to “log into your Mac”
• 6. Give the technician your User ID and Password

click icon to download