Mitec Support Request

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Mitec Service Request

  • Mitec Solutions Service Terms and Conditions

    By requesting service from Mitec Solutions I agree to the following terms and conditions:


    Remote labor is billed at $75/hr with a 15 minute minimum charge.
    In store labor is billed at $75/hr with a 1 hour minimum charge.
    On site labor is billed at $95/hr (Level 1) and $120/hr (Level 2) with a 1 hour minimum charge.

    Mitec labor rates listed above are for regular business hours only, and are subject to change without notice and available to view at

    Release of Liability

    By initiating a service call, in-store, on-site, over the phone, or remotely, including all future service, support, or repair, I acknowledge that support services provided by Mitec Solutions may result in malfunction of certain programs or functions of my personal computer, networking equipment or peripherals and that this may occur through no fault of Mitec Solutions. Knowing and understanding the risk of accepting the support services of personnel of Mitec Solutions I affirmatively forever release and hold harmless Mitec Solutions, its owners, employees and vendors against any loss, liability, or damage that I or the owner or lessee may suffer including, but not limited to, any loss of any data, virus infection, security breach, or the non-functioning of any component or element of my computer equipment, network equipment, or peripherals regardless of any warranties, disclaimers and waivers. Furthermore I agree in advance to release, waiver, forever discharge, and covenant not to sue Mitec Solutions, any of its employees, officers, or agents from and against any and all liability for any harm, injury, damage, claims demands, actions, causes of action, costs, and expenses of any nature that may result from support services I accept for my personal computer or other I.T. service. In any legal dispute the non-prevailing party shall pay all fees, including court and attorney fees, and all other fees, of the prevailing party.

    In event issues cannot be resolved remotely, further labor for additional troubleshooting will be charged at our standard in-store or on-site rate.

    I agree to these terms and agree to the labor rates stated above and agree to pay any open balance within 15 days of receiving an invoice. Any unpaid balance will be charged a 1.5% finance fee every 30 days.

    Remote labor and onsite labor comes with no warranty. In-store labor comes with a 7 day warranty. This agreement, including all rates, terms, and release of liability is ongoing forever and applies to any and all future labor requests including in-store, on-site, or remotely.
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2110 E. Thompson Blvd.
Ventura, CA 93001

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Mon-Friday: 8am-6pm
Saturday: 10am-2pm


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Who Are We? We are Ventura County‚Äôs computer & Internet experts. MiTec Solution is locally owned and operated by industry-trained computer professionals. Whether you want to set up ... Read More »

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