Mitec Service Request Mitec Solutions - New Client Information, Rates, Terms and Agreement Full Name Business Name (If applicable) Full Physical Address Including Street, City, State, and Zipcode Full Billing Address (If Different than Above) Phone Number(s) Email Address Other information about you or your business we should know.Hourly Rates Normal Emergency After Hours - Service Bench Repair $95/hr $200/hr - In-Store Support $120/hr $200/hr - Remote Support $95/hr $200/hr $300/hr - Remote Support Tier 2 $120/hr $200/hr $300/hr - Onsite Support $120/hr $200/hr $300/hr Mitec Solutions labor rates listed above are for regular business hours only and are subject to change without notice. Updated rates are available to view at mitec.net/rates MITEC SOLUTIONS SERVICE TERMS AND CONDITIONSBy requesting services from Mitec Solutions, LLC (hereafter "Mitec Solutions"), I agree to the following terms and conditions (the "Agreement"): Consent to conduct Trasactions Electronically* By checking this box, I agree to conduct all transactions and receive communications electronically. Release of LiabilityBy initiating a service call, (in-store, on-site, over the phone, or remotely), including all future service, support, or repair, I acknowledge that support services provided by Mitec Solutions may result in the malfunction of certain programs or functions of my personal computer, servers, business machines, networking equipment, smart (or Internet connected) devices, peripherals, or any other device or object and that this may occur through no fault of Mitec Solutions. Knowing and understanding the risk of accepting the support services of personnel of Mitec Solutions I affirmatively forever release and hold harmless Mitec Solutions, its owners, employees, contractors, and vendors against any loss, liability, or damage that I or the owner or lessee may suffer including, but not limited to, the loss of any data, virus infection, security breach, or the non-functioning of any component or element of my computer equipment, network equipment, device, or peripherals regardless of any warranties, disclaimers and waivers. furthermore, I agree in advance to release, waiver, forever discharge, and covenant not to sue mitec solutions, any of its employees, officers, or agents from and against any and all liability for any harm, injury, damage, claims, demands, actions, causes of action, costs, and expenses of any nature that may result from support services performed by Mitec Solutions, including any and all liability for any harm, injury, damage, claims, demands, actions, causes of action, costs, and expenses of any nature that may result from negligence by Mitec Solutions. * By checking this box, I agree the above provisions with respect to release of liability. Attorney Fees, Governing Law, and Jurisdiction. In any litigation, arbitration, or other proceeding by which one party either seeks to enforce its rights under this Agreement (whether in contract, tort, or both) or seeks a declaration of any rights or obligations under this Agreement, the prevailing party will be awarded reasonable attorney fees, together with any costs and expenses, to resolve the dispute and to enforce the final judgment. This Agreement is governed by and construed in accordance with the laws of the State of California without regard to its conflict of laws principles. The parties agree that the jurisdiction and venue of any action brought pursuant to this Agreement properly lies in the state or federal courts located in County of Ventura, State of California. Customer hereby irrevocably submits himself, herself, or it to the jurisdiction of the Courts of the State of California, Ventura County and the jurisdiction of the United States District Court for the Central District of California for the purpose of any suit, action or other proceeding arising out of or related to this Agreement. Independent Customer hereby waives and expressly agrees not to assert, in any way, any claim or allegation that it is not personally subject to the jurisdiction of the courts named above. Customer further agrees to waive any claim or allegation that the suit, action, or proceeding is either brought in an inconvenient forum or that the related venue is improper.* By checking this box, I agree the above provision regarding attorney’s fees, governing law, and jurisdiction Billable Labor and WarrantyAll labor, including drive time, research, phone support, Email support, technical support and all other time spent on client’s behalf for any reason is billable at our applicable current hourly rates. Estimates are not guarantees and are subject to change due to additional issues discovered during troubleshooting or installation. Not all issues will be resolved during the first attempt and additional follow-up labor may be required and will be billed accordingly. Mitec Solutions does not guarantee the compatibility of any software or hardware and additional labor will be charged to troubleshoot and/or resolve conflicts and other technical issues as they arise. Problems can appear fixed and then reappear; new problems can appear that previously did not exist; this should be expected due to the dynamic nature of computers and Internet-connected devices. All appointments, follow up appointments, and all time (including onsite, instore, remote over the phone, over Email) whatsoever on behalf of client is billable at our applicable rates. On-Site labor comes with no warranty. Remote labor comes with no warranty. In-Store labor comes with a 7-day warranty. Hardware purchased from Mitec Solutions comes with a 30-day warranty, unless otherwise stated on applicable invoice. Mitec Solutions can assist with manufacturer warranty repair or replacement on client’s behalf and charge our normal hourly rate plus shipping costs. * By checking this box, I agree the above provision regarding Billable Labor and Warranty AcknowledgementI agree to all of the terms of this agreement and agree to the hourly labor rates and agree to pay any open balance within 15 days of receiving an invoice. Any unpaid balance will be charged a 1.5% finance fee every 30 days. Term of Agreement This agreement, including all rates, rate increases, terms, and release of liability is ongoing forever and applies to any and all future labor requests including in-store, on-site, over the phone, emergency or remote.Signature** By clicking here I have read, understand, and agree to all of the terms and conditions of the Agreement, including any limitations or waivers of liability and warranties.
