Simplified Customer / Master Form

All advertised speeds are “Up To" speeds when connected directly to modem/router via a hardwired Ethernet cable. Due to WiFi anomalies, such as radio interference, building construction, size of building, device limitations, and other variables WiFi speeds may not achieve the maximum bit rate. A standard WiFi router at cover approx 1200 Sq. Ft. but is not guaranteed. WiFi is considered a luxury; any critical device should be hard-wired to the router for the most reliable service possible. Additional equipment may be required to resolve WiFi issues and is billed at our applicable rate. The Internet service is a best-effort service, meaning speeds are not guaranteed and may fluctuate due to network congestion during peak usage. Mitec will make all possible efforts to ensure speeds are consistent and will perform upgrades as necessary to maintain a high level of quality. Mitec reserves the right to limit or block network traffic which is negatively impacting the speed of the network, including but not limited to, blocking/limiting illegal websites, torrents, or other file-sharing networks used to share illegal content, or otherwise degrading the quality of service. All network priority will be given to websites, video streaming services, VOIP services, and other "normal" Internet traffic as determined by Mitec. "Abnormal" Internet traffic may be limited at any time at the discretion of Mitec if it is determined detrimental to the quality of the service.